Accessibility Policy

1. Statement of Commitment

Verity Plus Staffing Inc. is committed to providing a barrier-free environment for all stakeholders including our clients, candidates, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA), 2005, and its associated standards and regulations, as well as applicable federal and provincial accessibility guidelines across Canada.

We are dedicated to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity, and we are committed to meeting the needs of people with disabilities in a timely manner.

2. Accessible Communications

We will communicate with people with disabilities in ways that take into account their disability. We will provide, on request, information and communication materials in accessible formats or with communication supports. This includes publicly available information about our services and facilities, as well as publicly available emergency and safety information. We will consult with the person making the request to determine the suitability of an accessible format or communication support.

3. Web Accessibility

Verity Plus Staffing Inc. is committed to making our website and web content accessible and usable for everyone. Our digital presence is designed to conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, ensuring our site features are accessible to individuals with visual, hearing, or cognitive disabilities.

4. Assistive Devices, Service Animals, and Support Persons

• Assistive Devices: We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.
• Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
• Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

5. Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Verity Plus Staffing Inc. will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

6. Employment and Recruitment

Verity Plus Staffing Inc. is committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. If an applicant requests an accommodation, we will consult with them and make adjustments that best suit their needs.

7. Training

Verity Plus Staffing Inc. provides training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

8. Feedback Process

We welcome your feedback on how Verity Plus Staffing Inc. provides accessible customer service. Your feedback helps us identify barriers and respond to concerns. Customers who wish to provide feedback on the way we provide goods, services or facilities to people with disabilities can contact us in the following ways:

• Email: [email protected]
• Mail: Accessibility Officer, Verity Plus Staffing Inc., 7215 Goreway Drive, Unit 1E64, Mississauga, ON L4T 0B4
• Phone: +1 (905) 956-3040

All feedback will be directed to the Accessibility Officer. Customers can expect to hear back within 5 business days. Complaints will be addressed according to our organization's regular complaint management procedures.